“Our entire team is sparkling with energy!”
cotedo stokes staff motivation at dealership BMW Harmtodt in Austria
Changing processes can cause problems even for very well managed car dealerships. It is all the more important to motivate the team to perform at their peak. As a reaction, the well-established Austrian BMW dealer Harmtodt has asked cotedo to give every member of staff an individual coaching.
Michael Schloßbauer is cotedo’s head coach. He explains: “What we create is intrinsic motivation! In one-to-one interviews, we explore where the employees keep dropping the relay baton, metaphorically speaking. That is where the dealership loses money every day! Only if every member of staff has understood the economic connections, the dealership can effectively enhance its profitability.”
Director Thomas Harmtodt is thrilled: “We strive for continuous improvement. With cotedo’s guidance, we have reached a new level of service excellence and process optimisation. Our entire team is sparkling with energy! Michael Schloßbauer has become both a mentor and a friend.” This statement makes us very happy – thank you, Mr Harmtodt, and best wishes for you and your team!
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